The Best Feature Request Tracker: Why it's Time to Upgrade

‍Stop Letting Feature Requests Pile Up in a Spreadsheet

You don’t need a system — until you do.

Early on, a spreadsheet feels fine. You jot things down. A few customer feature requests here, a few ideas there. No big deal.

Then one day, you scroll through the list and realize half the entries are duplicates, most of them are vague, and you have no idea who asked for what — or when. There’s no prioritization, no follow-up, and no way to tell if anything’s actually been built.

That’s not a feedback loop. That’s a backlog of guilt.

As Bill Gates put it:

We all need people who will give us feedback. That’s how we improve.

Spreadsheets Aren’t Built for Feedback

They don’t show you trends.

They certainly don’t collect or encourage discussion.

They don’t help you decide what’s important.

Mostly, they just accumulate clutter.

Worse, they file all that good feedback into some secret repository - your users don’t know if their request went anywhere, they don’t know if anyone else asked for the same thing. You’re left replying to the same questions over and over, manually updating rows no one reads.

And the spreadsheet has just become your bottleneck.

Use a Tool That’s Actually Made for Feature Request Tracking

Call us biased, that's fine. But we've been in your shoes and that's why we built Fider.

Fider is feature request software. That’s all it does. That’s all it needs to do.

It gives your users a single place to make suggestions, vote on what matters most, and see where things stand. It gives your team one place to review, tag, and prioritize those requests without turning the process into a project of its own.

No dashboards. No quarterly planning rituals.

Just a public feedback board that makes user input visible and actionable.

Most Teams Wait Too Long

Feature request tracking always starts as an afterthought. It gets duct-taped to whatever tools are lying around - Notion, Airtable, Google Sheets.

It works… until it doesn’t. Then the debt starts piling up. You miss a request. You build the wrong thing. A loyal user churns and no one knows why. You’re building with a blindfold on.

On Reddit, one product manager put it bluntly:

We’re getting the same request worded 5 different ways. How do you keep your feature backlog clean and avoid duplicates?

Another user framed the underlying issue like this:

I’ve been getting a lot of feature requests for my app, but sometimes they’re duplicates or slight variations of the same thing. It’s great to see users so engaged, but it’s becoming overwhelming to manage.

In both cases, the same lesson emerges: fragmented systems bury insights. Public, structured feedback tracking brings them back to the surface.

A Simple Setup Is a Powerful Thing

You don’t need a complex feature request management platform, you just need something that:

• Lets users submit and upvote requests
• Shows you what’s popular
• Lets you tag, track, and respond
• Keeps everyone on the same page
• Supports team collaboration and customer transparency

That’s it.

Fider does that without trying to be your roadmap, your CRM, or your product strategy. It’s not a 'platform'. It’s a piece of the puzzle - and a clean one.

Make Feedback Useful Again

Feedback isn’t just about collecting ideas. It’s about building trust. When someone takes the time to tell you what they need, they’re showing they care. But if nothing happens next - no response, no status update, not even an acknowledgment - that care turns into frustration.

Feature request software fixes that. It lets users see that their voice matters. It makes the process transparent. It closes the loop.

Set It Up in an Afternoon

Fider is free. You can self-host if you're into that. Either way, setup is fast.

• Add tags for clarity
• Share your board with customers
• Watch the feature request tracking process organize itself

You don’t need onboarding calls.

You don’t need to talk to sales.

You don’t need a change management plan.

Just plug it in and go.

What You Get

• A public board where users can post and vote on feature requests
• Simple tools to tag, respond to, and track requests internally
• Visibility into what matters most to your users
• A lightweight way to engage your community and prioritize features
• A flexible system for feedback collection and customer insight

That’s the job. That’s what Fider does.

Don’t Overthink It

Feature request management isn’t a department. It doesn’t need a budget line. It just needs a place to live.

Fider is that place. It’s small. Focused. Quietly powerful.

You definately don’t need to reinvent your workflow.

When Fider Isn’t the Right Fit

If you're looking for a full-blown product management suite with integrated roadmaps, CRM sync, or deep analytics - Fider isn’t it.

It doesn’t pretend to be. It’s for teams that want a clear, public-facing feature request tracker and nothing more.

If you want to manage sales pipelines or track customer health scores inside your feedback tool, this probably isn’t for you.

That’s okay. There are tools that try to do everything. Fider does one thing well.

FAQs

Is Fider free?

Yes. Both hosted or self-host it... for free.

Can I customize it?

Yes. There's a heap of settings.

Is it only for SaaS companies?

No. It’s definitely used by SaaS teams, also open source projects, large companies, indie developers, and internal teams. If you need to collect, prioritize, and act on feature requests, it works.

Can I keep it private?

Yes. You can restrict access, or even run a private instance for internal feedback tracking.

Final Thought

You don’t need a bigger tool. You don’t need a better spreadsheet. You just need a home for your feature requests.

Fider gives you that. Nothing more. Nothing less.

Oh - did we mention it's FREE? Best give try, you've got nothing lose, and everything to gain 😊

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